Consumer Reports has downgraded the Model S’ reliability rating from “average” to “worse-than-average” in terms of its overall problem rate. While praising the quality of the car itself it’s longevity can be questioned. From surveying 1400 people Consumer Reports found a number of complicated issues plaguing the Model S. The main problem areas involved the drivetrain, power equipment, charging equipment, giant iPad-like center console, and body and sunroof squeaks, rattles, and leaks. Despite the quantity of problems the Model S retains very high customer satisfaction, 97% would buy a Model S again. This seems to be due to Tesla’s very high attention to customer service, with their response times and quality of service much praised by customers. It however presents a worrying trend that may affect the Model 3 which will rely on mass market adoption to be successful.
Tesla’s Model S has its Reliability Scrutinised (Consumer Reports)
Attribution: Read More: http://www.consumerreports.org